November december 2010 11 o ne of the simplest least complicated yet often overlooked aspects of delivering health care is practicing good customer service skills. Customer service is challenging to deliver in any industry the challenges multiply in a life and death environment such as a hospital or other healthcare institution where comparisons to . Its important to identify how health care customer service is different from other industries this will aid you and your employees in understanding why it matters healthcare customers are patients and aside from elective cosmetic surgery they typically do not want to be there seeing the doctor or going to a hospital can be a scary and confusing experience from the first . Good customer service is important in every industry but perhaps in none more than in health care health care professionals provide us their services when we are in our most vulnerable states. Improving patient satisfaction customer service and the customer experience and of course hcahps scores here are seven bullet points i find myself emphasizing frequently as a consultant and
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